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Volunteer Development Manager Hybrid - US

Volunteer Development Manager

Full Time • Hybrid - US
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Home office stipend
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • Wellness resources
Position Summary 
The Volunteer Development Manager is responsible for leading and executing council-wide strategies to recruit, onboard, train, and engage volunteers in support of Girl Scouts of Gateway Council (GSGC) programming, events, and activities. This position also oversees instructional design and content development to ensure that all volunteer learning and training resources are engaging, accessible, and aligned with council priorities. 
 
The manager spearheads the creation of flexible opportunities and meaningful engagements for short-term volunteer involvement (episodic volunteers); designs clear onramps and offramps for participation; identifies specific needs across the council; and actively recruits volunteers to fill temporary, department-specific, or project-based assignments. 
 
Partnering closely with the Volunteer Experience Director, the manager fosters a robust, inclusive, and rewarding volunteer journey for new and returning adult members. This role also develops and delivers ongoing learning and development opportunities, building an informed, energized, and mission-aligned volunteer network that directly impacts the delivery of the Girl Scout Leadership Experience. 
 
 
Essential Duties and Responsibilities 
 
Volunteer Recruitment and Engagement (40%) 
  1. Develop and implement a roadmap for episodic volunteer recruitment, training, and participation across council-led events, activities, and special projects. 
  2. Identify and cultivate potential volunteer sources, including individuals, community groups, universities, and businesses, to support programming aligned with Girl Scout program pillars - STEM, life skills, entrepreneurship, and outdoors. 
  3. Maintain a pool of trained, reliable volunteers to support high-demand or short-notice activities. Match volunteers’ skills and interests with appropriate assignments to maximize engagement and impact. 
  4. Conduct outreach to corporate partners, civic groups, and volunteer networks to strengthen GSGC’s volunteer network and lead volunteer work groups with subject matter expertise. 
  5. Assist in planning and executing volunteer recognition programs, including awards, appreciation activities, and engagement events. 
  6. Collect and review episodic volunteer service data and project assignments to inform future work plans and improve the short-term volunteer experience. 
  7. Provide role-specific orientation and just-in-time training for episodic volunteers. Ensure volunteers have the tools, information, and supervision needed to succeed in their roles. 
  8. Serve as the primary point of contact for episodic volunteers during events and activities. 

Volunteer Training and Development (40%) 
  1. Design, develop, and manage a hybrid volunteer training program with both virtual (e.g., gsLearn modules) and in-person offerings, ensuring content is engaging, interactive, and accessible. 
  2. Deliver training at signature council events (e.g., Spring Volunteer Conference) and create pre-recorded modules using platforms such as Adobe, Articulate, and Microsoft Suite. 
  3. Track and maintain accurate records of volunteer training participation in CRM systems (e.g., Salesforce). 
  4. Act as a subject matter expert in volunteer systems, including the Volunteer Toolkit, and coach departmental peers and community volunteers on its effective use for planning, finance, and family communication. 
  5. Provide proactive support and responsive customer service to adult members and volunteers. 
 
Collaboration and Continuous Improvement (20%) 
  1. Collaborate cross-functionally with departments including membership, community development, girl experience, product program, and operations to ensure alignment and a seamless volunteer journey. 
  2. Partner with Data Insights Specialists to implement a tracking system for volunteer hours, assignments, and impact.  
  3. Compile reports on volunteer participation and outcomes to support program evaluation and funding proposals. 
  4. Collect and review episodic volunteer service data and project assignments to inform future work plans, improve the short-term volunteer experience, and provide regular reporting and analysis to the Volunteer Experience Director and Executive Team (E-team) to inform strategic decision-making. 
Core Competencies 
  • Volunteer Recruitment & Engagement 
  • Instructional Design & Adult Learning 
  • Training Facilitation 
  • Community & Partnership Development 
  • Communication & Customer Service 
  • Data Management & CRM Proficiency 
  • Cross-Functional Collaboration 
  • Problem Solving & Continuous Improvement 
Recommended Skills, Education, and Experience 
 
  • Bachelor’s degree or equivalent experience, with 4+ years in volunteer management, instructional design, adult learning, nonprofit engagement, or related fields. 
  • Experience in program development, public speaking, adult training facilitation, and conflict resolution. 
  • Advanced proficiency in Salesforce CRM and Microsoft Office Suite, including Teams, Outlook, PowerPoint, and Excel. 
  • Skilled in digital training tools (e.g., Adobe, Articulate) and content delivery across hybrid formats. 
  • Exceptional verbal and written communication skills. Bilingual (Spanish) recommended. 
  • Ability to work flexible hours, including evenings and weekends. 
  • Ability to travel through council jurisdiction up to 30% of the time. 
  • Valid driver's license, reliable transportation, and willingness to travel. 
Registration as a member of Girl Scouts of Gateway Council required. 

Flexible work from home options available.

Compensation: $54,000.00 - $62,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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