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Director of Membership Hybrid - US

Director of Membership

Full Time • Hybrid - US
Girl Scouts of Gateway Council is a non-profit organization that is dedicated to providing a wide variety of opportunities for girls of all ages, including outdoor activities, camping, group activities, and a host of other types. Our Council has nearly 20,000 members across 35 counties throughout North Florida.

We're looking for compassionate, mission-driven, motivated individuals to help build girls of courage, confidence, and character who make the world a better place. Are you ready to use your skills to make a difference in our community?

Position Summary 
The Director of Membership is a key leadership role within the Membership and Strategy Office, responsible for designing, executing, and evaluating a comprehensive, year-round strategy for member recruitment and retention. This position oversees membership growth within a defined regional footprint and plays a critical role in achieving organizational goals. The Director leads and coaches’ membership staff, fosters collaboration across departmental functions, and ensures alignment with the organization's strategic and tactical plans. By driving measurable outcomes and cultivating strong regional engagement, the Director of Membership advances the mission and impact of the Girl Scout Movement. 
 
Essential Duties & Responsibilities  
  1. Provide strategic supervision, coaching, and support to assigned membership team members to drive growth in girl and adult membership, enhance volunteer retention, and boost new member acquisition. 
  2. Strengthen volunteer engagement through the implementation of consistent, meaningful touchpoints and the continuous refinement of council-wide processes. 
  3. Develop and execute a comprehensive regional work plan that includes lead generation, grassroots recruitment, volunteer support, member retention strategies, first-year troop leader guidance, innovative program delivery models, and community engagement initiatives. 
  4. Collaborate with the Chief Membership and Strategy Officer to analyze membership trends and other data, using insights to tailor and optimize regional growth plans. 
  5. Build and maintain collaborative partnerships with cross-functional leaders in volunteer experience, girl experience, product programs, marketing, and operations to align strategies and drive organizational success. 
  6. Oversee and manage the regional membership budget, ensuring resources support strategic objectives, while overseeing staff in budget management and financial decision-making. 
  7. Deliver exceptional customer service by leveraging technology and communication tools to provide clear, timely, and accurate information to members and volunteers. 
  8. Proactively identify and address challenges by providing effective problem-solving, conflict resolution, and leadership support to both staff and community leadership teams. 
  9. Ensure all recruitment and retention efforts align with the mission, values, and strategic goals of Girl Scouting and the council’s overarching vision. 
  10. Champion a culture of diversity, equity, inclusion, and access by modeling inclusive leadership and fostering environments where all individuals feel valued and respected. 
  11. Partners through membership, volunteer experience, placement, community development, girl experience and operational departments to ensure a high level of knowledge and understanding to supervise, coach, and support membership managers in their day-to-day work. 
  12. Perform other duties as assigned, contributing to the broader goals of the Membership & Strategy Office and the council. 
 
Recommended Skills, Education, and Experience 
  • Bachelor’s Degree or higher; or equivalent experience with seven years of directly related work experience in a volunteer-based organization or non-profit, member recruitment/acquisition, volunteer management, relationship management, public speaking, management, or a related field. 
  • Five years of managerial experience leading high-performance teams preferred. 
  • Experience in girl and adult recruitment strategy and member engagement, performance and behavioral based coaching, team leadership and management, community cultivation and/or customer retention and excellent interpersonal skills.  
  • Demonstrate knowledge of, or willingness to learn, the Girl Scout program, principles, and standards. ​ 
  • Working knowledge in Salesforce CRM and Microsoft Suite platforms, including Teams, Outlook, PowerPoint, and Excel, preferred. Knowledge of Asana project management software a plus. 
  • Excellent written and verbal communication skills; Bi-Lingual Spanish a plus. 
  • Ability to work a flexible schedule including evenings and weekends. 
  • Capability to provide own transportation, travel within assigned region, and maintain valid operator license. 
  • Local regional travel expected 25% of the time. Occasional overnight travel throughout council jurisdiction as needed. 
Physical Requirements 
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to withstand:  
  1. Prolonged periods sitting at a desk and working on a computer. 
  2. Operate office equipment manually. 
  3. Must be able to lift and/or move up to 25 pounds at times. 
Compensation: Up to $75,000 per year (based on experience) plus full range of benefits including generous PTO, 401(k) with up to 5% match, medical insurance, and more. 

Core Competencies 
  • Business First Mindset 
  • Relational Intelligence 
  • Critical Thinker 
  • Financial Acumen 
  • Learning and Innovation 
  • Social Justice and Inclusion (DEI/RJ) 
  • Communicator 
  • Customer Centric 
  • Digital, Virtual and Technical Proficiency 
  • Leadership and Stewardship 
 
*Registration as a member of Girl Scouts of Gateway Council required 

Flexible work from home options available.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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